One Nine Physical Therapy Policies
Cancellations are never ideal, especially since treatment plans often require regularity in scheduling, and missed appointments can means setbacks. If you have to cancel an appointment, we require 24 hours notice by email or phone call to avoid fees. The cancellation fee is forfeiture of your deposit, or 50% of the session rate. With at least 24 hours notice, your deposit will be refunded.
You can reschedule with more than 24 hours notice at any time. If you choose to reschedule within the 24 window, you can do so without any fees as long as there is a time available on the same day or the next day. This is necessary to maintain continuity of care for our other clients, and we ensure you have the same curtesy.
We believe that early is on time, and on time is late. Things happen, but your treatment time cannot be extended. Again, this is to ensure that all of our clients are guaranteed a timely start to their care. One of our core values is that our clients do not wait in waiting rooms.
Payment for packages in full is required prior to the first visit. These rates are significantly reduced, and "leftover" visits will not be reimbursed. Transfer of remaining visits to a different appointment type upon request. Packages are not transferrable to other patients.